Supporting family in Cuba from abroad can mean helping with everyday expenses, providing access to funds, or keeping loved ones connected.
With DUC App, you can explore different options, including cash delivery, eligible Cuban bank card transfers, and mobile phone top-ups. The best choice depends on your recipient's needs and the services available for your transaction.
Cash Delivery: When Your Family Prefers Cash
DUC App offers home delivery of Cuban pesos (CUP) and U.S. dollars (USD) in Cuba, as well as euro (EUR) cash delivery specifically in Havana.
Before sending, confirm the available currency, delivery conditions, applicable fees, and expected delivery time.
2. Card Transfers: A Convenient Alternative
If your family member uses an eligible Cuban bank card, a card transfer may be a suitable option. DUC App supports transfers to eligible CUP and USD-MLC cards.
Always verify the card details and review the transaction summary before confirming.
3. Mobile Top-Ups: Helping Your Family Stay Connected
Sometimes, your main goal is to help a loved one maintain mobile phone service. A mobile top-up provides phone credit rather than cash or funds on a bank card.
Check the phone number and top-up details carefully before completing the transaction.
4. What to Consider Before Sending Money
Before choosing a service, consider these key factors:
- Recipient's needs: Determine how your family prefers to receive support.
- Currency: Confirm which currencies are available for the selected service.
- Fees and exchange rates: Review the total cost and the amount the recipient is expected to receive.
- Delivery conditions: Check the estimated timing and any service requirements.
- Recipient information: Verify all required details to help avoid preventable delays.
Frequently asked questions
It depends on your recipient's needs. Cash delivery may suit someone who prefers physical money, while a supported card transfer may work better for someone who uses a Cuban bank card.
EUR cash delivery is available specifically in Havana. Confirm current availability and conditions before starting your transaction.
No. A mobile top-up adds phone credit, while a money transfer delivers funds through an available cash or card service.
The best way to support your family in Cuba is to choose a service that fits their needs. Compare the available delivery methods, check fees and exchange rates, and verify the recipient's information before confirming your transaction.
Ready to support your loved ones? Visit DUC App to explore the available services.